FAQ

Yes. Every fragrance we sell is genuine and sourced from established distributors. We do not sell imitations or decants. If anything about an item you receive looks wrong, email support@km2fragrances.com and we will put it right.

A tester is the same fragrance a shop uses on its counter. The juice is identical to the retail bottle — it simply comes in plainer packaging, often without the outer box or the decorative cap, which is why it costs less. Testers are listed as testers, never as retail bottles.

We dispatch within 2 business days. Delivery is by USPS, with the exact service and cost calculated at checkout. You will get tracking as soon as the parcel is on its way.

Yes — you have 14 days from delivery to start a return. Items need to come back unused, with seals and packaging intact. A fragrance that has been used or sprayed, or whose seal is broken, cannot be returned unless it arrived faulty, damaged, or was not what you ordered. Return postage is paid by you, except in those cases, where we cover it.

We ship to the United States, Canada and Mexico. We do not ship anywhere else at the moment.

We check returned items within 2 business days of them arriving, and refund within 5 business days of that check. The refund goes back to the payment method you used.