Shipping policy

Where we ship

We ship within the United States, and to Canada and Mexico.

When your order goes out

Orders are dispatched within 2 business days. Orders placed at the weekend or on a public holiday start counting from the next business day.

How much shipping costs

Shipping is calculated at checkout by USPS, based on the weight of your parcel and where it is going. You will see the exact cost before you pay. From time to time we run free-shipping offers, which will show automatically at checkout when your order qualifies.

How long delivery takes

Once dispatched, USPS usually delivers within the United States in 2 to 5 business days. Deliveries to Canada and Mexico take longer and can be affected by customs. These are USPS estimates, not guarantees.

Tracking

You will receive a tracking number by email as soon as your order ships. If it has not arrived within a few hours of the shipping confirmation, check your spam folder before contacting us.

Customs and import charges

Orders to Canada and Mexico may attract import duties, taxes or customs handling fees. These are set by the destination country and are not included in what you pay us. They are the responsibility of the person receiving the parcel.

Wrong address

Please check your delivery address at checkout. If you spot a mistake, email us straight away. If a parcel is returned to us because the address was wrong or nobody collected it, we will refund the item but not the original postage.

Lost or damaged parcels

If your parcel arrives damaged, tell us within 14 days of delivery and send photographs if you can. We will replace it or refund you in full, including postage.

If tracking shows your parcel was never delivered, contact us. Once USPS has had a reasonable time to complete delivery — 10 business days after dispatch within the United States, 30 for Canada and Mexico, which is when a claim can be opened — we will replace the order or refund you in full. You do not have to chase USPS yourself; that is our job.

Questions

Email support@km2fragrances.com or call (323) 561-1089.